Complaint Privacy Policy for DGM Billing

Effective Date: 31-January-2024

1. Introduction

At DGM Billing, we are committed to providing a high level of service to all our clients and customers. We recognize that on occasion, there may be times when our services may not meet your expectations. This Complaint Privacy Policy outlines how we manage complaints and the steps we take to ensure your privacy is maintained throughout the process.

2. Collection of Personal Information

In order to effectively process and respond to your complaints, we may need to collect personal information, which may include:

• Name and Contact Information: To communicate with you about your complaint.
• Details of Your Complaint: Including any personal information contained within the details of the complaint.
• Correspondence: Records of any correspondence related to the complaint, including emails and phone calls.

3. Use of Personal Information

The personal information collected will be used solely for the purpose of resolving your complaint. This includes:

• Investigating the details of the complaint.
• Communicating with you regarding the status of your complaint.
• Implementing solutions or corrective actions.

4. Disclosure of Personal Information

DGM Billing is committed to maintaining the confidentiality of your personal information. Information related to complaints will not be disclosed to any third parties, except:

• Direct interactions. You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
• As required by law or regulatory obligations.
• To third-party service providers who assist us in the complaint resolution process, under strict confidentiality agreements.

5. Data Security

We take the security of your personal information seriously and have implemented appropriate physical, technical, and administrative measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

6. Retention of Information

Personal information related to complaints will be retained only as long as necessary to resolve the complaint and for a reasonable period thereafter to deal with any further issues or queries, or as required by law.

7. Your Rights

You have the right to access the personal information we hold about you and to ask for it to be corrected if incorrect. Please contact us if you wish to do so.

8. Contact Us

If you have any questions about this Complaint Privacy Policy or how we handle your personal information, please contact us at:

• Full name of legal entity: DGM Billing
• Email address:info@dgmbilling.com
• Postal address: 6721 COLUMBIA GATEWAY DRIVE. COLUMBIA, MARYLAND 21046
• Telephone number: +1(430)-562-9789